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FAQs- Name Necklaces

Frequently Asked Questions

Can it be engraved in a different language other than English?

This necklace comes with English letters only - but accents on letters and hyphens are also possible. Please check our other products for necklaces in different languages. You can use language keyboards from the link given in product description

Can I add numbers to the engraving?

Yes, you can engrave both letters and numbers. Roman numbers are not recommended.

Will the engraving arrive as shown in the photo?

Yes, the jewelry arrives as shown and the first letter is capitalized. 

I don't have an Arabic keyboard, how can I purchase this item?

You can use this virtual keyboard to create the engraving and then paste it in the specified location on the product page.

I don't speak Arabic, how can I purchase this item?

You can write your name in English. Our staff will be happy to translate any name from English following the MSA Dialect (Modern Standard Arabic).

How do I know which chain length to choose?

We have our Chain Length Guide uploaded with every product image. Please remember that the pendant is not included in the chain length and the size of the pendant varies in accordance with the name and style.

How do you ensure the quality of my jewelry?

Each jewelry piece is tailor made, which allows us to deliver uncompromising quality. From selecting the finest materials to quality control, we strive for 100% customer satisfaction.

How long will it take for my jewelry to arrive?

The time from making to shipping of the product requires 15 to 30 days. For further information you can email us at info@natashahs.com 

How do you ensure the quality of my jewelry?

Each jewelry piece is tailor made, which allows us to deliver uncompromising quality. From selecting the finest materials to quality control, we strive for 100% customer satisfaction.

What are the shipping timings & charges for personalized jewelry?

Even if you live outside of the country, don’t fret! We also provide free international shipping to many countries. But in case of valuable items (especially made in gold) where item worth is expensive, customers pay custom fee for item to be received in their country

What If my shipping address is wrong?

Please note that it is the customer's responsibility to provide us with a correct and complete shipping address.

If your shipping address is different from your billing address, please specify this during checkout.

What if I have any shipping queries?

For your shipping queries you can email at info@natashahs.com

SHIPPING NOTIFICATION

When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.


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