REFUNDS & RETURNING A GIFT CATEGORY ITEM
You may return any of the following items to Natasha Stores on the address provided by the Returns Department only. A full refund will be provided if the return is a result of our error or if the item qualifies for free returns) within 30 days of delivery of your shipment. Gift packs & items on special sale announced by the store have no Returns Policy. Customer has to return the parcel on their own expense
Using our Return Mailing Label
The return mailing labels obtained from the Natasha Stores online are valid only for returns shipped within Canada.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.
RETURNING A GIFT
There is no return and refund policy on gift items. All gift items are final sale.
The same rules apply under all heads of collections at Natasha Stores except a few in certain cases:
To initiate a return of an item, email our returns department at firstname.lastname@example.org OR email@example.com