1.Does Natashahs check the products before shipping them to me?
Yes, of course.
We have a professional Quality Control team.
They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.
If an item is found defective in our QC test, it will be returned to the supplier / factory. Please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.
2．Are Products Guaranteed / Is There A Warranty?
Yes, everything you buy from Natashahs has a guarantee of quality and will match the description on the website.
Factories that supply Natashahs are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers. You can be confident about ordering from Natashahs just as much as any other retailer.
3. How long does it take to have my orders shipped after the payment is made?
1. Processing time 1-2 business days normally: During this period, we do strict quality-control tests and get the items carefully packed.
2. Sometimes the item in your order is really a hot seller and it may be just sold out at that time. It will take us 1-2 more days to get it available in stock again. In this case, The processing time will be 3 business days.
If you don't receive any shipping confirming over three days after the payment is made, please kindly contact our customer service at firstname.lastname@example.org.
4. What should I do if my items arrived damaged?
Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure. Or file a claim with them.
If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
Next, contact Natashahs immediately with your order number and a full description / pictures of the broken item issue at email@example.com. We will contact the courier company from our end.
Once the courier company confirms that the case is valid, they will compensate Natashahs, and we will pass on this compensation to you. In most cases the compensation is direct to the receiver or filer of claim. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to Natashahs in order for us to send out a new piece.
5. What should I do if my products go broken after a period of use?
If you encounter quality issues within the warranty period, you can ask for us. Every product has a specific warranty period. If it is not stated in the product listing, please contact our consumer service team at firstname.lastname@example.org.
In this case, please kindly provide us with proof as below:
The photos of original Natashahs package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
We will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should cover the shipping fee.